SUPERFAN provides ticketing services, including the sale and distribution of
tickets, as agent for the venue, promoter or person responsible for holding the
relevant event (the “Seller”).
Please read these Terms and Conditions carefully before purchasing a ticket.
By purchasing a ticket from Superfan, you agree to be bound by these Terms
These Terms and Conditions relate both to the sale of tickets and attendance
at events. These Terms and Conditions apply to both the original purchaser
and any subsequent ticketholders (“you”).
Variation to Terms and Conditions
Superfan may vary these Terms and Conditions at any time by updating
them. Any variations will only apply to ticket purchases made after these
Terms and Conditions have been updated.
Additional Seller Terms and Conditions
Each ticket is also sold subject to any additional terms and conditions of the
Seller for the particular event (“Seller’s Terms”). The Seller’s Terms may be
disclosed as part of the event information on Superfan’s website and at
Superfan agents and outlets at the time of purchase. The Seller’s Terms are
also available from Superfan on request.
General Terms and Conditions
Superfan acts as agent for the Seller in the sale of all tickets. As such, except
as specified in these Terms and Conditions, all claims in connection with
tickets or events are the sole responsibility of the Seller and, except to the
extent required by law Superfan otherwise has no liability to you.
Refunds, exchanges and replacements
1. Superfan will only offer a refund or exchange of a ticket if an event is
cancelled, rescheduled or significantly relocated by the Seller (and you cannot
or do not wish to attend the rescheduled or relocated event), or to the extent
otherwise required by law. You must apply for a refund within a reasonable
time. Superfan does not offer refunds or exchanges as a result of a change in
your personal circumstances.
2. If an event is cancelled, rescheduled or significantly relocated by the
Seller, all liability is limited to the amount for which the ticket was purchased
(including any fees or charges). Proof of purchase may be required for any
refund or exchange. Unless required by law neither Superfan nor the Seller
will be liable for any other losses incurred by you as a result of the
cancellation, rescheduling or relocation of an event, including any travel and
3. Superfan will only replace lost, stolen, damaged or destroyed tickets if the
authenticity of the ticket can be verified, including proof of purchase, and if
you give reasonable notice before the event. Superfan may charge a
reasonable fee for the replacement of tickets. Superfan may not replace
tickets where seating is unallocated (general admission tickets).
4. You should carefully consider the refund and cancellation policies of
travel, accommodation and other goods or service providers when making
arrangements for attendance at an event. You may also wish to consider
taking out a relevant insurance policy to cover for any losses in the event of
cancellation, rescheduling or relocation.
Variations to performances or events
1. The Seller reserves the right to add, withdraw, reschedule or substitute
artists and/or vary advertised programs, prices, venues, seating arrangements
(including ticket categories) and audience capacity.
Conditions of entry
1. Admission to an event is subject to the Seller’s Terms. In particular, the
following form part of the Seller’s terms unless otherwise specified:
2. You may be denied entry into, or removed from, an event where the
Seller has reasonable grounds to do so, including if you breach these Terms
and Conditions or the Seller’s Terms, or you are intoxicated, under the
influence of illicit drugs, inappropriately attired or adversely affecting the
enjoyment of the event by others.
3. If you arrive late, you may not be admitted until a suitable break in the event.
4. You may not be permitted to take into the event, or use, cameras or other
photographic or recording equipment (including mobile phones).
5. You may be required to submit to a search of your person and/or
possessions before entering the event.
Authenticity and validity of tickets
1. Entry to an event may be refused if the authenticity or validity of a ticket is
questionable, including because the ticket has been damaged or defaced in
any way, or has not been purchased from Superfan or other authorised points
Resale of tickets & scalping
1. Tickets may not, without the prior written consent of Superfan and the
Seller, be resold or offered for resale at a premium (including via on-line
auction or other unauthorised resale sites) or used for advertising, promotion
or other commercial purposes (including competitions and trade promotions)
or to enhance the demand for other goods or services. If a ticket is sold or
used in breach of this condition, the ticket may be cancelled without a refund
and the ticketholder of the ticket may be refused admission. Superfan will use
reasonable efforts to notify you of such action.
SCALPING WARNING: The resale of tickets in certain circumstances is
governed by ticket sales legislation and may attract criminal penalties.
Collection and delivery of tickets
1. You must allow adequate time for collection or delivery of tickets.
Methods of collection and/or delivery will be available when choosing your
collection/delivery details. In the interests of minimising ticket scalping,
Superfan may change your delivery method to "venue collect" at its discretion.
2. Where concessions are applicable, suitable and valid identification must
be provided for collection of tickets and at the event.
Limitations on number of tickets purchased
1. When purchasing tickets for a particular event you may be limited to a
specified number of tickets. If you exceed the stated ticket limit, you may have
any or all of your orders and tickets cancelled without notice by Superfan at its
discretion. This includes orders associated with the same name, e-mail
address, billing address, credit card number or other information. Ticket limits
apply to ensure fair access to tickets for fans, and as a measure to minimise
1. While Superfan takes all reasonable care to ensure that tickets are
correctly priced and only available for sale when intended, sometimes errors
may occur. Superfan may cancel an order made as a result of any such error,
although in the case of a pricing error Superfan will endeavour to contact you
to give you the option of purchasing the ticket at the correct price.
1. If an error on your behalf results in Superfan reprocessing the ticket
transaction at your request, Superfan may charge to you the actual costs
incurred in reprocessing the ticket transaction, including any chargeback or
postage fees charged to Superfan by a third party.
into these Terms and Conditions and apply to all sales through this Site.
The term “including” when used in these Terms and Conditions is not a term
Privacy & Security
Superfan does not assume liability for damages as a result to the use of any service, product or any material found within this web site. This may include but is not limited to the use of the website system, any content or demonstrations accessed via this web site or any other site to which the web site may be linked to. We reserve the right to modify any material within this web site including but not limited to: product/ and service descriptions at any time without notice. The information posted is believed to be accurate and reliable at the time it was posted. We do not take responsibility for its use, nor for any infringements of rights and or patents of any third parties resulting from the use of the website. Links from third party websites from this site are provided solely as a convenience.
Several methods of security are used including, encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the web site and online services, you will need to submit a password or some other type of authenticating information.
Your privacy is respected and we work hard to safeguard the privacy of your personal data. We realize that the Internet raises questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment to safeguarding privacy to our Internet activities.
Your information is not shared and we do not disclose or sell any personally information (such as your name, address, telephone number or e-mail address) collected online on via the web site with other unaffiliated companies or organizations. In the future, should we decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.
How We Use Information
Information we collect is used principally to provide you with the service(s) and product(s) you have ordered and to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.Information will be provided in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with property or services, or with our customers' or others' use of them.
How We Collect Information
Information is collected online by asking you for it, for example, when sign up for service. A customer's name, address (postal and e-mail) and telephone number are the most important pieces of information, but we might request other information, based on, for example, individual organization marketing services.
Password Protected/Secure Area Access
Accessibility and use of any password protected or secure areas of the website, is restricted to authorized users only. Unauthorized users that attempt to access any of these restricted areas of the website may be subject to prosecution.
Services Offered by Company
When you apply and register on the website you accept the terms and conditions that are applicable to that particular service. We do not warrant that that any service descriptions and/or content that is contained in the website is accurate, current, complete, reliable, or error-free.
Access may be terminated to the website along with any services with or without any cause, at any time. Any termination is to be accompanied by a written or electronic notice. We are not liable to you or any third party for service termination. Upon termination of any and all access to the website and services, your right to use the website and/or services is immediately revoked.
You are prohibited from engaging in any form of Internet or website abuse, including but not limited to the following:Distributing, publishing, or sending any kind of unsolicited or unwelcome email to any number of network users (commonly referred to as "junk mail" or "spam"), including, without limitation, mass promotions, unauthorized or unsolicited commercial advertising, and informational announcements, anywhere on the Internet. Posting a single article or substantially similar articles to an excessive number of newsgroups or mailing lists. Repeated or deliberate posting of articles that are off-topic according to the charter of the newsgroup or mail list where such articles are posted.Posting commercial advertising in a conference or newsgroup, unless it is specifically permitted to be posted within that group; or (e) violating the CAN-SPAM Act.
If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund.